Short Codes
Shortcodes use a 4 digit mobile phone number (instead of the usual 10 digits) and your own keyword so that customers can easily remember how to contact you. Your customers’ mobile numbers can automatically added to your database, and their messages can be forwarded to your phone, sent to your email address, or both. Incoming text messages can be automatically acknowledged with your personalised greeting so that customers know that you have received their comments.
Sub keywords allow you to organise your database and split incoming messages by any category. Customers could request a catalogue or join a mailing list simply by using different sub keywords, or you could identify different workgroups or project teams. Each category can reply with it’s own customised message or you can use a generic reply for all. Outgoing messages can then be sent to entire groups of recipients (sorted by sub keyword), allowing you to target your message and save time sending it.
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